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Founded 1990 |
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Maximize Security and Reliability We designed Office Accelerator so that your data is as secure as possible and can be accessed on a consistent basis. Our service is successful because we achieve these objectives. Security Is my data protected? When you log into Office Accelerator, you are logging into our servers located behind multiple firewalls. Not only is the security redundant, but it is the best security available today. If security is a concern, this is the solution for you. Is my data kept private? It is Baseline Data System's policy that we will not review, share, distribute, print or reference any of your data. Your data will only be reviewed for the purposes of resolving a problem, improving your service, a suspected violation of the License Agreement, as required by law, or for any purpose you have requested that requires access to the data. Of course, you are responsible for maintaining the confidentiality and security of your login identification. Is my data secure traveling over Internet? We have developed a proprietary technology for securing your data going to and from your computer over the Internet. The architecture and specification for this technology is not published for the security protection of all of our customers. Reliability What happens if my Internet connection goes down? Option 1: The first thing we recommend is that you have an alternate dial-up line available. The Office Accelerator service is designed to run under dial-up conditions, so this is a great option if you lose your Internet connection. Option 2: The Office Accelerator Mobile Sync feature synchronizes your phone book and calendar to your local computer or laptop. This allows you to have access to your data until your Internet connection is restored. Once it is restored, you can connect to the server and upload all of your latest database changes. What happens if the Baseline Data Systems servers or connection goes down? In the first year of offering Web services, we have had zero unscheduled down time. We have built in redundancy by using multiple computers and backup generators in order to minimize any system failures that could be perceived as customer outages. All components of our system are constantly monitored to resolve problems before they can create an outage. In the event of an outage the issue will be resolved immediately by our full time IT staff. Since we intimately understand the architecture and design of the system, it will be up and running quickly. In the highly unlikely event of an outage, you can also run the application in Mobile Sync mode, which gives you full access to your data and the Office Accelerator on your local drive until we are back up and running. Changes made while in Mobile Sync mode are uploaded upon reestablishment of the connection. Can I backup my data? We backup your data everyday at no extra charge. Office Accelerator includes several methods of exporting and syncing data allowing you to create your own ubiquitous backup. What happens if my computer hardware crashes? This is a huge advantage of the Office Accelerator service. All you do is re-install the Office Accelerator thin client application on your new computer and log back in to the system. All your phone book and calendar data is restored where you left off last. | |
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“My hard drive crashed and I lost all my data. I was up and running with Office Accelerator on my new computer in minutes, while I am still trying to recover my data for all of my other applications.” John Schwartz , Customer Service Manager Aerotec Engineering – www.aerotec.ws |
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Copyright 1990-2005 © Baseline Data Systems, Inc. All Rights Reserved. |